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Returns Policy

Hair Host LLP Returns Policy

Hair Host conforms to the Consumer Contracts Regulation, which means if you change your mind you have fourteen working days to inform us (starting from the day after you receive your order) to receive a full refund to the debit or credit card you used to pay for the order originally.

You must tell us by email or in writing if you want to cancel your order or if you wish to return an item(s). Email hello@hair.host or write to us at 13 Cornwall Place, High Street, Buckingham MK18 1SB. You will need to quote your name and order number to assist with locating your order.

If we have not yet despatched your order we will simply cancel the order on our system and process a refund.

If we have already despatched your order, when you receive it there will be a Receipt with a Returns address label which you should use to return the item(s). To protect the item(s) being returned, please ensure all the original packaging is used.

You will be responsible for paying the return postage/carriage fee. We are unable to refund your return postage/carriage costs.

Refunds will be processed within 7 days from the date we receive the item back, providing they are undamaged and still in their original packaging. Refunds will be made to the original debit or credit card used when the order was placed.

If you have questions about placing an order or returning an order, you can email us at hello@hair.host or telephone us on 01280 822 831.

Hair Host and hair.host is a trading style of Hair Host LLP which is registered in England and Wales. Partnership Number: OC399059.

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